I. Service Terms of Warranty Coverage

1) This limited warranty applies only to the products sold by SZ Corporation (limited to the SZ electrical products imported/sold by SZ Corporation); the international warranty for hydrogen series products is limited to the SZ electrical products sold by SZ’s local branches or legally authorized dealers in the local area.

2) The valid areas and terms of this limited warranty are only applicable to Taiwan; for the valid areas and terms of the international warranty, please refer to the warranty card of each product.

3) In the event of a warranty request, the consumer must provide a purchase invoice or Cham’s brand warranty card for verification by SZ’s legally authorized local service center. If the consumer is unable to provide a purchase invoice or a branded warranty card, the warranty period shall be calculated from the month of manufacture on the label of the product. When a consumer purchases a product that participates in the activities of the company, the warranty start date will be determined in accordance with the rules and regulations of the activities.

4) If natural functional failures occur within the warranty period, SZ will use original good materials for free repair. In accordance with standard procedures and in order to speed up efficiency, some products are repaired by module replacement or complete machine replacement. The replaced parts are not functionally different from the raw material parts and will continue to enjoy the remaining limited warranty period. The ownership of the assets of the replaced defective parts shall be vested in Cham.

5) SZ provides for paid parts: a) three months from the date of repair for functional failures of a natural nature. b) the remaining warranty period of the original product. The warranty period is based on the longer of the above two warranty periods.

6) In case of shortage of original repair parts or discontinuation of production, we will replace the product with the same product of the same value after depreciation or, with the consent of the consumer, provide an upgrade product at a price difference.

7) The company will only provide the warranty period and conditions of the original manufacturer.

II. Non-Warranty Coverage

1) The product has exceeded the warranty period provided by the company.

2) The brand warranty card of Ascendancy is not stamped with the dealer’s seal, or the information has been altered, the content is blurred, or the date of purchase is not filled in correctly, etc.

3) Damage or failure caused by natural disasters, insect (rodent) infestation, pets, electric shock and other factors.

4) Failure caused by other products (equipment) other than the machine itself.

5) Failure to operate in accordance with product specifications, user manuals or use of third-party applications resulting in product abnormalities or operating system changes.

6) Appearance and consumable materials (such as filter, funnel, wetting bottle and water bottle).

7) The product serial number barcode is damaged and cannot be identified.

8) The cause of failure is beyond the scope of the original warranty, such as: moisture, damage, deformation, use of non-original operating system, non-original authorized repair center disassembly or use of non-original spare parts.

9) Man-made failures that occur during movement, transportation or improper placement.

10) Failure caused by the use of other equipment and accessories that do not conform to the applicable specifications of the product itself.

11) Unsuitable power circuit and voltage and current.

12) Errors within the design specifications that do not affect the functioning of the parts and product.

13) This product warranty service is not applicable to the benefit products of Sheng Zhan. Consumers are advised to check with the seller before purchasing the product to confirm if it is a welfare product and related after-sales service.

III. Maintenance

1) After inspection by the authorized service center, if the product is found to have been disassembled, repaired, rebuilt, assembled or used with non-original spare parts by the original authorized repair center, the Company will not be able to ensure the quality of the product and the safety of the product during the subsequent repair.

2) After product inspection, if product failure is found to be due to non-warranty reasons, including but not limited to moisture, liquid intrusion, drop, liquid crystal rupture, appearance damage and deformation, etc., the failure may be aggravated after the inspection, and if the consumer decides not to carry out repair treatment, or if the company refuses to repair the product due to the matters in 1) above, or if the company is unable to repair the product due to the lack of relevant technology and parts for overseas products, the company does not guarantee that the product can be repaired. If the consumer decides not to repair the product, or if SZ refuses to repair the product due to the matters mentioned in 1) above, or if SZ is unable to repair the product due to the lack of relevant technology and parts for overseas products, then there is no guarantee that the product can be assembled back to the same condition as before the inspection.

3) During the warranty period, if the product is not covered by the warranty after the engineer’s inspection, our authorized service center will repair the product and charge for the repair after obtaining a quotation from the consumer.

4) For non-warranty product service, if the consumer cancels the repair after obtaining a quotation, our authorized service center will charge the inspection, logistics and outbound fees for the service case.

IV. If there are any changes or additions to the above list, the latest announcement will prevail and the details of the changes will be posted on our website at https://yoshiteam.jp

If you need to seek more services, please call our customer service hotline +886 3346-5914

Customer Service Hotline Service Hours: Monday to Friday 09:30 ~ 17:00